Thank you for reading the news about Now, report abuse, violence via WhatsApp in UAE and now with the details
Aden - Yasmine El Tohamy - A smart assistant named 'Salem' automatically responds to complaints.- Alamy Image
The vulnerable groups in the community, including the elderly, can also rely on the service.
Women and children in Sharjah can now report abuse and violence via WhatsApp, with the launch of Sharjah Social Services Department's (SSSD) 24/7 chatbot service.
Abuse victims can get help through the WhatsApp number 0097165015995.
Ahmed Al Meel, director of the department, said that with the chatbot, people will be able to file their complaints without having to course them through an officer, thus their privacy will be protected and their case shall remain confidential.
"The department is the first entity in the country to use WhatsApp for complaints," he said, explaining that this method is expected to improve the community's communication with authorities.
Hatem El Sayed, acting director of information technology at SSSD, said the WhatsApp communication system is linked to their call centre.
A smart assistant named 'Salem' automatically responds to complaints and guides a user through a process that would allow him or her to get help.
When a woman chooses 'protection helpline services' in one of the messages, for example, Salem immediately asks if her life is in danger.
Other vulnerable groups in the community, including the elderly, can also rely on the service.
El Sayed said the WhatsApp line is just one of the communication channels through which SSSD serves the community.
Should residents need to get in touch with the department to inquire about services, report incidents, send their feedback, or file complaints, they may call the department through the main hotline 065015555.
Other toll-free numbers include child helpline at 800700; 800800700 for women protection; 8007080 for household care; 8008007 for social welfare. They may also e-mail [email protected]
These were the details of the news Sharjah - Now, report abuse, violence via WhatsApp in UAE for this day. We hope that we have succeeded by giving you the full details and information. To follow all our news, you can subscribe to the alerts system or to one of our different systems to provide you with all that is new.
It is also worth noting that the original news has been published and is available at Khaleej Times and the editorial team at AlKhaleej Today has confirmed it and it has been modified, and it may have been completely transferred or quoted from it and you can read and follow this news from its main source.