Coronavirus: UAE resident details journey home after two months stuck in UK

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Hind Al Soulia - Riyadh - As more UAE residents prepare to start making their way back to the Emirates from June 1, one resident has shared his journey on traveling during a pandemic.

Mohammed Jamal, a third year student studying at the University of Manchester in the UK, landed in on Tuesday night after being stuck in the UK for more than 65 days.

Like thousands of UAE residents, the 21-year-old was outside the country when the government closed its borders to contain the spread of Covid-19 in March.

Mr Jamal, who is under his mother’s sponsorship in Dubai, urged residents to “remain hopeful” as his recent approval for travel came on one of his “previously rejected applications”.

Approval to return

Indian national Mr Jamal was unable to board his flight home from the UK to the UAE on March 19 due to the newly announced flight suspensions.

Between March 22 and May 13, he applied for numerous re-entry permits to the UAE via the government’s Twajudi service but received “more than six rejection notices”.

On May 15, his latest status cited “incompatibility" regarding the requirements for entry to the country.

Mohammed Jamal arrived back in Dubai on Tuesday after more than 65 days stuck in the UK. Courtesy: Mohammed Jamal
Mohammed Jamal arrived back in Dubai on Tuesday after more than 65 days stuck in the UK. Courtesy: Mohammed Jamal

One week later, on May 23, he said he was “surprised and delighted” to receive an email which said he had been approved for travel.

"The approval was issued against an application that was previously rejected," he said.

"I think that information is important for people still trying to get back; rejected doesn't necessarily mean you won't get approval eventually."

Booking flight to UAE

Booking the flight was “quick and simple” and took less than 30 minutes over the phone.

Within hours of receiving approval, he had a confirmed ticket to fly from London Heathrow to Dubai via Emirates on Tuesday May 26.

"I called Emirates direct and was put through to an agent who asked for my ICA approval number (Twajudi approval number),” he said.

“I was able to transfer my previously cancelled ticket to the new booking, so I didn’t have to pay any additional costs.”

Mr Jamal said he was informed that his 7kg carry-on allowance would be transferred to his check-in bag allowance as small cases “were not allowed in the hold due to safety measures”.

He was also advised to arrive at the airport three hours prior to his departure with his “ICA approval number, passport and booking reference” to hand.

Check-in and boarding

The check-in procedure at London Heathrow was “quiet, quick and relatively simple”.

“I was the only person at check-in and I presented all my documentation to the clerk, including email proof of my ICA number,” he said.

“There is no way you can travel without it.”

Before receiving his boarding pass, he was asked to put on his face mask and gloves and was instructed to keep them on throughout the remainder of the journey.

“Going through the security check was normal and at the boarding gate we were each handed an Emirates hygiene kit which included gloves, a face mask and some hand sanitiser,” he said.

“Because there were only about 12 or 14 of us on the flight, we boarded at the same time but were told to keep a two metre distance at all times.”

On-board experience

After boarding the plane, he said it was “surreal but encouraging” to see the in-flight crew decked out in PPE gear.

“There were so few people on the flight, it was easy to keep a social distance,” said Mr Jamal.

“I was sat in one zone and could not see a single other person in my section.

“Only three of the passengers were actually residents of Dubai, the rest were transiting through the UAE.”

An employee at Dubai International Airport walks past a poster reminding passengers to keep a safe distance from each other, after the resumption of scheduled operations by Emirates on May 22. Karim Sahib / AFP

People wear face masks as they play football in the grassy area outside the closed Zabeel park in Dubai. Pawan Singh / The National

Passengers of an Emirates flight prepare to board a plan to Sydney at Dubai International Airport. Karim Sahib / AFP

Workers wear face masks as they buy food from. asupermarket oin Abu Dhabi. Victor Besa / The National

A man carries a sack of onions at Al Mina Vegetables and Fruits Market in Abu Dhabi. Victor Besa / The National

Al Wadha Mall in Abu Dhabi reopens with measures in place to protect shoppers. Victor Besa / The National

Al Wadha Mall in Abu Dhabi reopens with measures in place to protect shoppers. Victor Besa / The National

Visitors wear face masks while snowboarding at Ski Dubai, which reopened on May 27 along with cinemas, gyms and other entertainment venues. Mahmoud Khaled / EPA

Beach-goers lie on lounge chairs by the shoreline near Burj Al Arab hotel in Dubai on May 20, as Covid-19 measures are eased. Karim Sahib / AFP

A Jumeirah Al Naseem hotel staff member waits to greet guests in Dubai as safety measures are eased. Karim Sahib / AFP

People eat at a restaurant in Dubai as measures begin to ease.However, precautions are still. inplace to protect diners. Karim Sahib / AFP

Stickers are placed along aisles at a supermarket in Dubai marking safe distances for shoppers to maintain to slow the spread of the coronavirus pandemic. AFPo

Officers man Dubai Plice's Command and Control Centre amid the coronavirus outbreak. Karim Sahib / AFP


A mid-flight lunch and snack was distributed in disposable boxes by staff and all drinks were given in “closed cans or bottles”.

“Prior to landing I had to fill out two forms; one was an undertaking that I would follow all health and safety guidelines regarding quarantine and the second was about my general health and contact tracing, including if I had Covid-19 symptoms,” he said.

Arriving in Dubai

Everybody exited the plane while maintaining a “social distance” and the testing phase took “just minutes” before passing through immigration.

"There was an area set up and manned by Dubai Health Authority staff and I had to present my Emirates ID, passport and medical form before I had my temperature checked,” he said.

Coronavirus outbreak

“After that I was given a medical swab up the nose, which was uncomfortable but not painful.

“They told me to download the DHA app and check my test results within one or two days by entering my passport number.”

After arriving at the baggage hall, government staff were on-hand with their sanitised luggage.

“I still wasn’t sure if I was going to be quarantined in a hotel but they took my second form and escorted me to the exit,” said Mr Jamal.

“Shortly after, I was directed to a prepaid taxi and was escorted to the quarantine hotel by a police car where I now have to stay for 14 days as a mandatory requirement."

Updated: May 28, 2020 03:51 PM

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