Giant bomb Editor Jeff Gerstmann has reported that his PS5 crashes when he puts the system into sleep mode while it is running Marvels Spider-Man remastered. On November 11th, he tweeted that the issue was forcing players to fix their external drive when the console restarted.
In a follow-up tweet, Gerstmann stated that every time the console switches to the repair sequence for external drives, “lands on a black screen”. When restarting the console manually, the console prompts it to submit a bug report before normal startup.
James Stevenson, who serves as Community Director at Insomniac Games, has since responded to Gerstmann and noted that the
at their end.We’re looking into this
— James Stevenson (@JamesStevenson) November 11, 2020
Gerstmann’s experience with the PS5 confirms that of YouTuber AGC, whose console was rendered unusable before he could examine it. AGC is currently working with Sony to source a replacement device.
The reported bug seems to run while playing too Marvels Spider-Man remastered Therefore, it is recommended that players quit the game completely before switching to another title or putting it to sleep.
Gerstmann later revealed that the console would run normally for other games. It’s worth noting that both Gerstmann and AGC were running games from external drives during the crashes.
Sony has not yet commented on the problem or implemented an update. It’s also worth noting that console launches usually contain some faulty units and the issues may not fully point to the PS5 as a whole.
The PlayStation 5 is currently available in the United States, Canada, Australia, New Zealand, Japan, Mexico, and South Korea. It will be available for most of the world including the UK and Europe starting November 19th.
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