Apple is recalling AirPods Pro manufactured before October 2020 that may have sound issues. Defective products will be replaced free of charge.
Apple is recalling AirPods Pro that may have sound problems, the company says on its website. The devices affected by the recall were manufactured before October 2020. These high-end headphones were released last year and are sold for 279 euros.
These dysfunctions can manifest themselves in several ways. In particular by crackling or static noises whose intensity increases “in a noisy environment, during a training or during a phone call”, specifies Apple.
Noise reduction technology may also be affected, including causing bass sound to drop or background sounds to increase. “For example, those produced by traffic or by an airplane”, details the company.
Free replacement
These sound problems can affect the right or left earbud, or both. Defective products will be replaced free of charge by Apple or an Apple Authorized Service Center.
Note, only AirPods Pro manufactured before October are affected by this recall program. To find out if your device is eligible, simply visit an Apple Authorized Center, make an appointment at an Apple Store, or contact Apple Support.
The “AirPods Pro will be examined before any intervention to verify that they are eligible for this program”, and “the case of the AirPods Pro is not affected and will not be replaced”, specifies the company on its site.
AirPods Pro owners have two years from the date of on sale to come forward and receive a free product replacement.
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