Facebook bans some Oculus players from using more than one headset

In a shocking move, Facebook’s Oculus support team confirmed that users with multiple Oculus headsets may not be using the same Facebook account on each headset at the same time. This means that people with one Oculus Rift and one Oculus Quest headset, or even multiple Oculus Quest headsets (or any combination thereof) cannot use their legitimate Facebook-linked Oculus account on two or more headsets at the same time. According to a representative from Oculus Support, this violates Facebook’s ToS, which can lead to a ban on the Facebook account.

With the unification of Oculus and Facebook accounts, you would most likely not be able to continue with two headsets as it would be against Facebook’s Terms of Service.

While you can log into your primary account on both computers, only one headset can be active on the account at a time.

Oculus support staff

While a Facebook account ban sounds bad enough in and of itself, it’s especially problematic for Oculus Quest 2 users who can’t use their headsets without a valid active Facebook account. Currently, Facebook appears to be suggesting one of two options for users: have someone else in your household log into their Facebook account on the other Oculus device, or just use one headset at a time.

Because some users (including myself) have set up “guest accounts” in the past, it is impossible to play local multiplayer content unless the alternate account can be used on a secondary Oculus device. Many gamers are now frustrated that they have been penalized for their patronage at Oculus and are barely able to continue using their devices as they wish.

Facebook is working on a multi-user solution for Oculus Quest devices that will allow multiple Facebook accounts to be logged into an Oculus Quest at the same time. Until then, however, there is no way to use multiple accounts on a single Oculus device, and of course no way to use a single account on multiple Oculus devices.

We have contacted Facebook representatives regarding incorrect account lockouts and have assured ourselves that Oculus Support has a 24/7 user available to provide account support to users. While this was fine for some users, other users still have banned accounts after a few days, resulting in an Oculus Quest 2 often referred to as a “paperweight.” We will update this story with additional information as it develops.