Facebook accidentally locks some users out of their new Oculus headsets

According to Facebook, a “small number” of customers were banned from their new Oculus Quest 2 headsets after shoppers were reportedly unable to use the virtual reality headsets because their Facebook accounts were locked. It is on Twitter

We’re aware a small number of customers are having trouble using Quest 2 with their Facebook accounts. If you're one of the few who's having trouble getting set up, we're ready and available to help. Just reach out and start a ticket: https://t.co/W0iGW16GqS

— Meta Quest Help (@MetaQuestHelp) October 15, 2020

when they had problems.

How UploadVR Yesterday, users reported that they complained that they had been suspended for some unclear reason while trying to set up Quest 2. For example, a poster on the Oculus subreddit described how they were banned after they first created a Facebook page and merged an existing Oculus account with it. “I signed up on the Facebook website to block my profile as I didn’t intend to use the social media website more than necessary. Within minutes of merging accounts and changing profile settings, my account was banned for no reason. Remember, “the user said The edge in an email – makes Quest 2 a “new white paperweight”. Other people on the subreddit interfered with their own experiences when they were locked out.

The Quest 2 is the first Oculus headset that requires a Facebook login instead of a login with a separate Oculus account. Many existing customers have used Oculus accounts in previous headsets, and Quest setup requires them to be merged – a process that has been far from seamless for some users. Oculus promised in a statement UploadVR that this would not permanently affect access to purchased games. “Someone may have a temporary problem accessing content if they have trouble logging into Quest 2 with their Facebook account. However, once these login issues are resolved, he will be able to access his content, ”said a spokesman.

New Oculus buyers who are already active Facebook users may see fewer problems as they are simply asked to log in through Facebook without having to merge accounts.

The potential for a lockout was a known risk for the Oculus Quest 2, which was announced in September and shipped yesterday. Facebook requires users to use their real names for their service and locks accounts it believes are spurious. It can recreate them when users send pictures of driver’s license or other proof of identity, but the process can be slow, impersonal, and a hit-or-miss thanks to the massive size of Facebook.