One trip, one ticket: New EU rules aim to ease train travel

Nevin Al Sukari - Sana'a - The proposal has more support in the European Parliament, which also needs to back it—and prolonged negotiations on a compromise text between lawmakers and EU nations are likely. — AFP pic

BRUSSELS, May 13 —  The EU plans to force railway companies to sell rivals’ tickets on their websites and share data with booking platforms, under new rules unveiled today aiming to boost train travel.

Brussels said the move, fiercely opposed by operators, would make journeys more seamless, helping passengers to find, compare and buy tickets in one go.

“Freedom of movement is one of Europe’s greatest achievements. Today, we are taking it a step further by making travel across all 27 member states simpler, smarter and more passenger friendly,” said the EU’s transport chief Apostolos Tzitzikostas.

The European Commission wants to improve rail connection across Europe to cut carbon emissions from air transport.

But the goal has long rubbed up against a fragmented network broken into national systems that critics say create hurdles and push up costs.

Passengers often have to buy tickets from different operators to patch together a multi-country trip.

Almost 400 million people travelled internationally by air within the bloc in 2024, compared to about 150 million who took cross-border train trips, according to EU data.

To change that the commission proposed obliging rail operators to make their tickets available to all online platforms that want to sell them.

Undertakings that hold at least 50 percent of a national market would also have to display on their websites all services run in their country by competitors—and sell the related tickets if clients want them.

The Community of European Railways (CER) lobby group slammed the idea as an “unprecedented” regulatory overreach.

“I’m not aware of any case where somebody is obliged to sell the product of a competitor. Think about Lufthansa obliged to sell Ryanair” flights, CER head Alberto Mazzola told AFP.

Opposition from operators—often publicly run national champions—could hamper the plan’s chances to become law as it is, as it needs approval from EU member states.

Mazzola also argued that firms that invested in their ticketing platforms would have to open them to “free-riders”, and the requirement to hand over data would benefit US-operated booking giants, tilting negotiating power in their favour.

He added that cross-border rail travel accounted for only about seven percent of train trips in Europe because high-speed infrastructure was not always there, and not because of ticketing issues.

‘Window of opportunity’ 

The proposal has more support in the European Parliament, which also needs to back it—and prolonged negotiations on a compromise text between lawmakers and EU nations are likely.

“Booking cross-border train journeys within Europe is still unnecessarily complicated,” said Vivien Costanzo, a centre-left EU lawmaker.

“A European rail system needs simple bookings, reliable connections, and clear rights for passengers. Only then will rail become a genuine European alternative to short-haul flights,” she said.

A 2025 YouGov survey for the advocacy group Transport & Environment found that almost two in three respondents had avoided rail trips because the booking process was a hassle, with studies showing that booking a train takes on average 70 percent longer than for a flight.

“With more competition on the railways, passengers will benefit from better service and lower prices,” said Jan-Christoph Oetjen, a centrist European lawmaker.

The commission also proposed to update passengers’ rights to regulate cases where they miss a connection having bought a single ticket.

Under the new rules the company responsible for the delay will have to re-route or reimburse travellers and provide assistance, including overnight accommodation and meals where necessary.

Passengers left behind due to a disruption should also be allowed to hop on the next train.

The move comes as the Iran war has sent jet fuel prices soaring and raised the spectre of shortages during Europe’s peak travel season.

This should provide rail operators a “window of opportunity” to “create a positive narrative” around international rail travel and invest in improving services, said T&E’s Victor Thevenet.

Rail accounted for just 0.3 per cent of EU planet-warming emissions from transport in 2022, compared to almost 12 per cent for civil aviation, according to EU data. — AFP