The UAE government honors the members of batch 2 of the...

The UAE government honored the employees of the second batch of the Government Accelerators Diploma, which included 43 affiliates who worked on creating solutions to 18 major challenges, relying on the 100-day methodology for government accelerators, in 6 main axes, which included enhancing knowledge exchange in the government sector, and building effective partnerships with The private sector, raising the level of government efficiency, adopting policies and establishing platforms to support digital transformation, enhancing the effectiveness of government services, and improving customer happiness.

Ohoud bint Khalfan Al-Roumi, Minister of State for Governmental Development and the Future, in her speech during the honoring, stressed the importance of enhancing the readiness of entities to adopt the methodology of government accelerators, and spread the culture of integrative work to create solutions to challenges, to accelerate achievement and support efforts to prepare for the future, embodying the visions and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, may God protect him, to accelerate the pace of government achievement to achieve comprehensive development goals.

Ohoud Al-Roumi said that the experiences developed by the UAE government reflect its keenness to promote a culture of achieving results, and that government accelerators represent a supportive mechanism to achieve these trends, as part of the comprehensive national efforts to prepare for the next fifty years of the UAE’s future.

Inculcate the values ​​of cooperation and innovation

For her part, Hoda Al Hashemi, Head of Government Strategy and Innovation for the Government of the United Arab Emirates, stressed that developing the skills of employees of government agencies, developing their capabilities, and enhancing integration between government agencies is a fundamental pillar for enhancing the readiness of government agencies to face challenges.

Al-Hashemi said that the Government Accelerator Diploma represents an effective tool to enhance the capabilities of government agencies to adopt the 100-day methodology, and inculcate the values ​​of cooperation, innovation and experience.

6 main axes

Affiliates of the second batch of the Government Accelerators Diploma focused their projects on 6 main axes: enhancing knowledge exchange in the government sector, building effective partnerships with the private sector, improving customer happiness, especially youth, raising the level of government efficiency, adopting policies and establishing platforms to support digital transformation. In addition to enhancing the effectiveness of government services.

The affiliates succeeded in concluding 16 partnerships and cooperation agreements between federal and local government agencies, and between distinguished companies in the private sector, and contributed to re-engineering 7 government procedures that focus on facilitating the provision of services and shortening procedures, and they were also able to develop 3 digital platforms that enhance the provision of government services, in addition to Launching 3 national policies and frameworks in various fields.

The second batch of the diploma was attended by 43 associates from 22 government agencies at the state level, including 11 federal entities. Affiliates from 10 local entities also participated.

Physical fitness check

Within the framework of efforts to develop health services in the country, affiliates from the Ministry of Health and Community Protection worked to create an electronic system that links the Ministry with the unified national registration system in the Ministry of Education, to facilitate 100% of university students obtaining a physical fitness examination, and the service stages were reduced to 4 procedures. .

The project contributed to reducing the time and effort made by doctors and nurses to implement the procedures by 50%.

solid waste

Affiliates from the Ministry of Climate Change and Environment worked as part of the partnerships building axis on a project that contributes to sorting solid waste produced by 33% of the hotels belonging to the “Emaar Properties” and “Jumeirah Hotels and Resorts” in Dubai, which resulted in the creation of temporary solutions to accelerate the sorting of solid waste from Without relying on financial investment, adopts an innovative method of calculating actual waste weight.

The project contributed to launching internal initiatives, namely: “collecting papers” and “the green wall”, with the aim of motivating hotel employees, by granting them certificates of participation and publishing their achievements, in addition to training and awareness of the importance of waste sorting and the new mechanisms followed.

The readiness of “Nabu” and “Al Manhal”

Among the challenges that the affiliates of the Ministry of Education and the Emirates University worked on, in addition to the Higher Colleges of Technology, within the axis of customer happiness, enhancing the readiness of the unified national registration system “Nabu”, and linking it to the new student affairs system, “Al Manhal”, by 100% to access data. Students in partnership with private schools in Abu Dhabi, Dubai, and Sharjah. Data for 59,000 students from 69 private schools in the emirates of Abu Dhabi and Sharjah were also added.

The work team was able to expand the scope of the “Al-Manhal” system by training technical and teaching bodies in private schools in the Northern Emirates to use it and enter student data, enhance the Ministry’s readiness to follow up on “Nabu”, complete registration procedures with partners and enter data into the system, and check the automation of operations. , Procedures and improvement, in a way that ensures facilitating student registration in special education schools, and creating an innovative mechanism for entering data for schools that follow the foreign curriculum, by making use of the participatory design outputs with students, their parents, and relevant partners.

An innovative digital platform

In the context of strengthening national efforts to accelerate digital transformation in government agencies, and by relying on the methodology of the 100-day challenge in government accelerators, the affiliates of the National Emergency Crisis and Disaster Management Authority have developed an innovative digital platform to provide services to strategic partners in the country quickly and easily, in order to ensure accelerated achievement in this The vital sector.

Objectives of “Identity and Nationality” 101%

The affiliates of the Federal Authority for Identity and Citizenship, within the digital transformation axis, were able to automate 90% of the services through the authority’s digital channels throughout the day and seven days a week, simplify them and facilitate procedures, and achieve 101% of the targets, by educating customers on the importance of using digital channels to obtain As a result of the service, the number of visitors in all service centers decreased by 30%.

Competitive Pioneers

Within the framework of efforts to enhance knowledge exchange between government agencies and educate employees, the affiliates of the Federal Competitiveness and Statistics Authority were able, during the 100-day challenge, to prepare the “Competitiveness Pioneers” program, which aims to raise competitive awareness among government employees, thus contributing to raising the country’s ranking in global indicators. Training the first batch of national cadres in various government agencies, and achieving 80% of the targets.

Organizing space projects

The challenges of the Emirates Space Agency affiliates included within the pillar of building partnerships, the development of a special methodology for cooperation in the space sector that includes strengthening the system of partnerships between entities, by holding several meetings with strategic partners in developing space projects and discussing joint actions, in addition to discussing ways to launch a policy to organize the sector’s projects. .

The project also contributed to building an integrated database for the sector’s engineers, which allows calculating the capacity hours for developing space projects based on requirements, in addition to setting up a special framework for talent management within the agency’s innovation system.

Blockchain technology

Affiliates from the UAE Central Bank and Dubai International Center, within the axis of building partnerships, worked on developing a comprehensive central system for the “Know Your Customer” process, relying on blockchain technology in partnership between the Central Bank, financial centers, and free zones, in addition to a number of banks and banks on State level.

The challenge resulted in the signing of a partnership agreement aimed at unifying efforts between shareholders, government agencies and financial institutions, in addition to the licensing authorities at the state level, to enhance the exchange of information within the “Know Your Customer” system, and to adopt the system among 13 projects that adopt the latest financial technology at the national level.

The challenge also contributed to launching a similar initiative in the Emirate of Dubai, on which the Dubai Economy is working, in partnership with the Dubai International Financial Center, to enhance efforts and support the exchange of information and data between shareholders.

Expanding the areas of “drone” use in light sports

In the context of strengthening efforts to provide the best government services in a way that reflects positively on customers, the affiliates of the Federal Civil Aviation Authority, in cooperation and coordination with the UAE Armed Forces, were able to expand the range of permitted areas in the country to practice the hobby of using drones, which are classified within Light air sports system.

The areas in which the use of “dron” is permitted, which has been added include: the tourist areas during the period of organizing festivals, and specific seasons throughout the year, which are: the Liwa Desert, the Tal Mireb Festival, and the Al Dhafra Heritage Festival, in addition to agreeing on the coordinates approved for these areas.

A system for reporting government performance in Abu Dhabi

The associates of the Abu Dhabi Executive Office, who participated in the Government Efficiency Axis, succeeded in developing an advanced system for government agencies in Abu Dhabi, to facilitate the submission of government performance reports on unified indicators in the emirate, and to expedite their review.

100% digital police services

The challenges of the members of the Abu Dhabi Police General Command within the axis of effective services included the development of a special platform for flexible police services, with the aim of strengthening the government work system in Abu Dhabi to ensure the provision of all services to customers during the national sterilization program, and within the national efforts to surround the “Covid-19” pandemic by 100 %, And in partnership with a number of agencies.

Depending on the 100-day methodology in government accelerators, the affiliates were able to issue the necessary legislation and decisions to implement the initiatives and form the relevant committees, and delegate the powers to the first line of defense teams in the police, in order to contribute to the acceleration of work procedures.

Body transfer procedures

As part of the Effective Services axis, affiliates from Dubai Airports were able to improve and speed up procedures for transporting the body of the deceased, residing or visiting, to another country by 50%, after the team developed a new permit form for the transfer of the body for a natural death, which contributed to the completion of all the required procedures in a minimum From 8 hours.

92 digital robots to provide services in DEWA

In the context of upgrading government efficiency and adopting digital services, affiliates from the Dubai Electricity and Water Authority (DEWA) worked to automate 18 processes using 92 automated robotic processes (RPA) systems in the authority’s sectors, which contributed to reducing service completion time and raising production rates. And reducing the operational cost, which contributed to enhancing employee happiness.

Knowledge System of «Dubai Economy»

Within the axis of knowledge exchange, the challenges of the members of the Dubai economy included working on setting up a system of knowledge and information owned by 70 of the elite employees of the department and its affiliated institutions, which numbered 600 employees, which contributed to enabling 11 employees to organize knowledge exchange workshops.

The project contributed to a partnership agreement with the “LinkedIn” company to lay the foundations of the government knowledge system and invest it in various departments, inventory the capabilities of new employees, collect data for the rest of the employees and create them through holding dialogue sessions in cooperation with the most prominent experts and advisors in the field of knowledge, and proposing new solutions to enhance Work efficiency.

Speed ​​up services for Dubai Courts

Within the framework of effective services, the affiliates of Dubai courts worked to accelerate the obtainment of 80% of married couples in the Emirate of Dubai to obtain an appointment in the Family Reform Department within a period not exceeding two weeks instead of a full month, which contributed to the development of a unified application for family counseling at the level of federal government agencies And ensuring the continuation of “remote work” on a number of family reform appointments, whether through video communication technology or the phone, in addition to training registration staff on the types of cases that can be served.

Informational tasks

Within the digital transformation axis, the affiliates of Dubai Media Corporation succeeded in developing an integrated system for media and journalistic work “remotely” during the national sterilization program, and within the national efforts to surround the “Covid-19” pandemic, which contributed to enabling 100% of employees to perform their duties easily. And speed.

Renewal of commercial licenses

In the framework of efforts to enhance efficiency and develop government services, the affiliates of the Department of Economic Development in Ras Al Khaimah reduced the time for completing the service of renewing licenses for commercial activities to one day instead of 7 working days, thus contributing to reducing the burden on the service provider.