In a message on its support page, Apple stated that affected AirPods Pro may exhibit one or more of the following behaviors:
* Crackling or steady sounds that increase in noisy environments, with exercise or while talking on the phone
* Active noise cancellation does not work
As expected, such as a loss of bass, or increased background sounds, such as street or aircraft noise
Apple offers a free replacement for these AirPod Pro models, the trade-in offer is valid on AirPods Pro left, right, or both.
According to Apple, users who think they are experiencing similar issues with their AirPods can contact any Apple Authorized Service Provider or
Make an appointment at an Apple Retail Store or contact Apple Support.
Teams there will check the model to verify if it is eligible for this program, once the problem is confirmed, the affected AirPods will be replaced.
Apple clarifies that there is absolutely no problem with these AirPods cases and therefore will not be replaced, Apple adds on its support page: “The case of AirPods Pro is not affected and will not be replaced.”
Apple also specifies that this global program does not extend the standard warranty coverage for AirPods Pro and that it remains the same as before.
Apple provides a two-year warranty on AirPods after the unit’s first retail sale.
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