The company explained in a statement, that the cause of the problem that occurred was changes in the settings of the routers (router).
It said it was making efforts to fully return to regular operations, adding that “we have done our best to restore access to services, and our systems are now operational.”
She added that the outage “also affected many of the internal tools and systems that the company uses in its daily operations, complicating attempts to diagnose and solve the problem quickly.”
The company explained that its engineers revealed that the cause of the failure faced by users of its platforms around the world is “changes in the settings of the basic routers that coordinate network traffic between our data centers,” adding that “this disruption in network traffic has had a cascading effect on the way data centers communicate.” We have, which led to the suspension of our services.”
She emphasized that there was no “evidence” that user data had been compromised.
The company’s applications (Facebook, WhatsApp and Instagram) have returned to work after an interruption of about six hours.
The company apologized in a tweet via Twitter to users and business owners, and stated that its employees “worked hard to restore service.”
heavy losses
The American “Bloomberg” agency revealed that the losses of “Facebook” and its owner, Mark Zuckerberg, as of Tuesday dawn, amounted to about $7 billion.
And Facebook shares recorded a decline of 5.63%, after the suspension of its Facebook, Instagram and WhatsApp applications.
With this blow, Zuckerberg has lost about $19 billion of his fortune since September 13, when his fortune was nearly $140 billion, according to the index.
Agence France-Presse had reported that the service outage came a day after a whistleblower appeared on an American television screen to reveal her identity after it leaked a set of documents to the authorities, alleging that “Facebook” knows that its products fuel hate and harm children’s mental health.
Data expert Frances Hogan, 37, has worked at companies including Google and Pinterest, but said in an interview with CBS’s “60 Minutes” news program that “Facebook is much worse” than anything she’s seen before.
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