PS5 suffers from a download queue error

PS5 is suffering from a bug that causes games and apps to be intercepted in a “Queued for Download” or error state. The only recent fix seems to be resetting the console to factory settings. The bug that afflicts at least three members of IGN staff comes up among many reports that pop up when a product is first downloaded. The error can then appear to take two forms, either the game / app as queued for download or as a download error. In either case, you will be asked to check the download menu, which then does not show anything.
The result is that your game is in limbo – it won’t download and can’t be canceled and downloaded again. In all cases, the PS5 library will show among IGN staff that you own the game / app. However, if you check the PS5 store to find it doesn’t, you will be prompted to buy it.A large number of reports have focused on the bug in the PS5 version of Call of Duty: Black Ops Cold War (with the PS4 version appearing to be downloading as usual). Two IGN employees, including myself, have had the problem with this game. Another IGN employee encountered the problem while trying to download Godfall and we saw reports of the bug hitting Demon’s Souls, Spider-Man: Remastered, Sackboy: A Great Adventure and the Disney + app. So far, the bug appears to have only affected games or apps with a specific PS5 version.

Activision recommends that those who contact Call of Duty about the issue do a factory reset. This solved the problem for an IGN employee. Other users have reported that a factory reset also solved the problem. Many will refuse to wipe their console and re-download their games, but at the time of writing no other workaround has been found.

Sony has not yet commented on the problem. We asked the company for a comment.

Joe Skrebels is IGN’s Executive Editor of News. Follow him further Twitter. Do you have a tip for us? Would you like to discuss a possible story? Please send an email to [email protected]