The error caused external monitors Connected to Windows 10 devices with built-in displays (ex Laptops and Tablets) to darken when the user tries to use drawing functions in Office 365 Apps like Wort.
According to a Microsoft adviceThe problem can also occur when using similar illustration features in other applications, including Microsoft Whiteboard.Affected monitors can only be revived after a restart has been carried out and users have attached a warning symbol to their graphics card in the Device Manager that indicates an error.
Windows 10 Update Fix
The Windows 10 black screen error can be especially frustrating when someone is creating a report that requires illustrations, for example, or when teachers are using whiteboards to conduct virtual lessons Video conferencing Services.
Fixing the problem is now straightforward thanks to a patch provided by Microsoft as part of a recent Windows 10 update that was automatically installed for a large proportion of the affected users.
The update was released in a cumulative update (KB4577063) in early October, but the company only recently updated the status of the bug.
Users who are still suffering from the black screen issue have likely disabled Windows 10 automatic updates and therefore can fix the problem by manually installing the latest available version through the Windows Update service.
Once the device reboots after installing the appropriate update, the affected monitor should revive and the user should be able to use drawing functions without throwing another error.
However, the black screen issue is just one of several Windows 10 errors that are currently affecting users.
This week it turned out that a bug in the operating system was preventing some people from doing it Update your Office appsand it was found that another problem was related to it Install Windows 10 from ISO files and other alternative media.
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