For those early adopters, it’s bad enough that Microsoft has confirmed that the Surface Duo is really worth so much less than what it asked for last September. The dual-screen phone sold for $ 1,399 and $ 1,599 for 128GB and 256GB of storage, respectively, but now retail prices are $ 200 lower. If you buy from Best Buy and activate on AT&T, Sprint, or Verizon, you can save an additional $ 100 off that price.
What really annoys Surface Duo owners is that Microsoft is handling the situation. Simply put, it doesn’t just return your $ 200 to match the new price. Instead, they are told to return the device that is still within a 60-day return window and use the refund to buy a new one at a lower price. However, according to reports, Microsoft won’t release the fee for the new Surface Duo until the old one is received.
While this means users get a shiny new device, not only is the process problematic, but it also has a negative impact on the environment due to potential e-waste. To add insult to injury, this policy has reportedly been applied inconsistently depending on which store or customer representative you ask.
The Surface Duo’s reputation took a nosedive after reviews criticized some unstable parts of the software and users reported issues with the phone’s hardware and design issues. This definitely does the device a disservice, but it could also be Microsoft’s strategy to roll back a potentially problematic stack and silently replace it with better ones.
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