Microsoft is sparking the Surface Duo controversy after the announcement last...

Microsoft is sparking the Surface Duo controversy after the announcement last...
Microsoft is sparking the Surface Duo controversy after the announcement last...
On Saturday morning we told you about Microsoft’s deal for the dual-screen Surface Duo. Microsoft has cut both the 128GB memory model and the 256GB memory version by $ 200. This drops the price to $ 1,199 and $ 1,299, respectively. Purchase and activate the device at Best Buy at Verizon, AT&T, and Sprint for an additional $ 100 off. The bottom line is, Best Buy gives you the option to get Microsoft’s productivity tool for just $ 1,099.

Microsoft’s sale on the Surface Duo is sparking controversy over price adjustments

While the deal will save new Surface Duo buying a heady piece of change, it has sparked some sort of controversy for those who have already bought the phone at its original prices. Those shoppers weren’t happy that the device they bought in September was on sale so quickly, and some were demanding a $ 200 refund to match Microsoft’s retail price for the 128GB and 256GB Variants to suit. According to (via MSPoweruser), it appears that not only is Microsoft giving out a $ 200 credit to those who bought the Surface Duo at launch day prices, but it also wanted Surface Duo owners to go through a ridiculous process, which is the selling price of 128 GB and 256 GB units.

Microsoft is offering the Surface Duo for $ 200

Instead of simplifying things, Microsoft asked Surface Duo owners to return their device, pocket a refund, and use the latter to buy back a new device. Since there is a 60-day return window that doesn’t expire until November, Surface Duo buyers have the right to return their handset at that time. But of course it would be easier if the manufacturer only sent out $ 200 checks. Groux had a conversation with a Microsoft chat team lead on Twitter who said that most of the people Microsoft has spoken to are willing to return their old device and use the refund to buy another Surface Duo. Groux points out, however, that this could be a “Boderline SEC violation” as it could lead Microsoft to file inflated Surface Duo sales.

The squeaky wheel gets the oil, and as it turned out, Groux squeaked like a giant mouse. Even after receiving tweets insulting his decision to escalate his argument with Microsoft, the software giant appeared to have collapsed with the chat team leader, telling David that Surface Duo buyers would be offered a partial refund to help new selling price to match as soon as upper management issues an update.

Tweet includes a conversation about what Surface Duo owners need to do to get Microsoft’s new retail price on the device

We’d be very happy if we didn’t mention that the conversation took a turn in Groux’s favor after he asked in his tweet whether top messs at Microsoft like CEO Satya Nadella and Chief Product Officer Panos Panay with the original Refund plan are on board and replace Surface Duo handsets. If you paid $ 1,399 (128GB) or $ 1,499 (256GB) for your Surface Duo, you may want to call or tweet Microsoft to see exactly what options are available now and which are available later could be.

The Surface Duo has a pair of 5.6 “AMOLED displays that use a breakthrough hinge that delivers an 8.1” tablet display when opened 180 degrees. Google has developed some optimized Android apps for the device, while Microsoft provides optimized Office apps. Both Google and Microsoft have redesigned their software to take advantage of the dual-screen setup on the device.

While the Surface Duo isn’t a foldable phone similar to the Samsung Galaxy Z Fold 2, it has some of the same features, including the ability to instantly turn a handset into a tablet when a bigger display is needed.

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