Oculus Quest 2: a Facebook official speaks out on account bans!

Yesterday, we reported to you that a few users got banned from their account Facebook after linking their account Oculus with it, as it is mandatory to do so in order to be able to use its Oculus Quest 2. The reasons – mentioned by users – were quite surprising knowing that one of them had an account “too old” (to hear, inactive for too long, no doubt), another had just put his real name in place and instead of a nickname and a third did not give a reason, he did not understand why. You can also read the article “Oculus Quest 2: Facebook would start to ban accounts permanently and without appeal!” »Or watch our video YouTube to know more.

Since then, one of our readers has reported to us that he has also been banned for using two accounts. Oculus on two accounts Facebook when he wanted to comply with the standards by transferring the nickname of his secondary account in order to put his exact coordinates. By wanting to do well, he did not realize that he was committing the ultimate crime of lese majesté towards Facebook, or the double account belonging to the same person and the same name. Did you get it? No, read his comment:

Alan M.: My Facebook account was banned last night … why? Because I had the misfortune of doing a test: I linked my main Facebook account to an Oculus test account a few weeks ago. So, when I bought my Quest 2, I linked my Oculus account to another Facebook account that I had created at the time and which I never used (with a nickname as the account name) , without really thinking about the consequences. Yesterday, to put things in order, I sent a ticket to Oculus to allow me to link my Oculus account to my real Facebook account. I also renamed my secondary Facebook account with my first and last name to no longer have a nickname and to ensure the coup. I was banned in the wake … However, my Oculus account is still operational with my purchased games. Since I made the change request before the ban, I hope Oculus will comply with my request and make the account change.

That said, the good news is that he still has access to his account. Oculus and that he has not lost his games. It remains to be seen if Oculus will let him associate his headset with another account Facebook so he can use it or, since he sent a message before the problem, if he will let him recover his original account. Wait and see.

Since yesterday, if Facebook has still not responded to our request for information, the vice-president of the virtual and augmented reality part at the American giant, Andrew Bosworth, did so indirectly via a small video on Twitter (yes, yes!) that we post to you below.

Here is the French translation of the question and the answer:

A word for people having their Facebook account banned, making their Quest useless?

Yes, of course, we’ve observed this very closely since day one, following each individual case that arises. The number of cases is not large, but of course the impact is huge on these people and we take this very seriously.. Every person in RV is important to us.

So I mean I think people should continue to make sure their Facebook accounts are in good standing before purchasing the headset. They can resolve these issues before they do so.

And second, we work on these issues very quickly and resolve any issues that come our way. There are some Facebook account issues that can be fixed and we are working on them.

But, I want to point out that this is very common – Google, Apple, Xbox, choose your favorite. They require you to log in with an account and there is a reason for that. We get to provide better services that way and stronger guarantees around things like data security and regulatory compliance.. So I’m a big fan of this trend even after that.

Well, you got it, Boz does his job of reassuring vice-president, he recognizes the problem, he explains that he must put his account Facebook up to date BEFORE you buy the helmet and that its teams do their best to try to deal with bans on a case-by-case basis. That’s good, but maybe it should have been clearer before. On the other hand, we also learn there – this is a confirmation of what we expressed yesterday in our video – that they are AIs who take care of monitoring and banning accounts and the process to unban them is long and difficult. But at what point?

Despite everything, the alert seems to be less scary than it might seem and the majority of bans seem to be due to double counting, and nothing more. Then, thanks to the feedback from our community, we also had confirmation that the ban of Facebook does not report Oculus inaccessible and therefore that a banned person does not lose his games.

What good news after all, right?