Late on Sunday the TAB system was offline again, but this time it appeared to be an organized shutdown, although nothing was officially approved by TAB at that point to explain to customers why they couldn’t log in.
A source on the TAB said the system was shut down late in the day to allow for a full restart on Monday.
The computer crash on Saturday is attributed to a “smoke and probable fire” in a data center, which also affected the TAB’s sophisticated security systems.
A thorough investigation continues as TAB tries to determine the exact cause of the problem.
The TAB said there was no evidence that their network was hacked, but cybersecurity was being “urgently reviewed” as part of their investigation.
A thorough investigation continues as TAB tries to determine the root cause of the problem, including the unlikely possibility that their network has been hacked.
TAB players were furious when they did not place bets or could not access their betting accounts through TAB agencies or through telephone and online outlets.
The TAB system crashed shortly after 11 a.m. on Saturday and remained inoperative until 3 p.m. on Sunday when the nationwide betting network was finally restored.
A breakdown of the TAB network is believed to have cost more than $ 100 million.
After the PR disaster, TAB is expected to serve its customers with various betting incentives, including bonus bets and chances of winning for those bothered by the betting crash.
The Daily telegraph understands that the computer failure means TAB lost nearly $ 120 million in betting sales.
TAB betting revenue is the financial lifeblood of the racing industry, and the crash has cost the racing industry wagering revenues of approximately $ 10 million.
It also highlighted the extent to which betting providers and the racing industry depend on the TAB betting network.
Corporate bookmakers saw a surge in new account holders over the weekend as TAB customers looked for ways to bet on the Golden Gift get-together in Rosehill and the Group 1 Stakes Day program in Flemington on Saturday.
But every company bookmaker has TAB based betting products these days and there was a knock-on effect from the TAB computer crash with delays in paying winning bets as dividends are tied to TAB.
During the chaos on Saturday, racing events were also affected and in some cases were canceled.
In Adelaide it was decided to cancel the Morphettville meeting on Saturday after the second race and to postpone it for Monday.
Racing NSW’s chief steward Marc Van Gestel delayed the Rosehill kick-off by 35 minutes on Saturday but said it was always the stewards’ intention to continue with the Golden Gift meeting.
David Attenborough, CEO of Tabcorp, made a statement Saturday afternoon apologizing to customers and attributing the problem to “a major power interruption in an off-site data center that houses Tabcorp’s servers”.
TAB had technicians and computer experts work around the clock since Saturday to get the betting network back into operation.
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