In a scene where the Australian states were rocked by COVID-19, thousands of NRL fans were seen huddled outside the gates of Suncorp Stadium and in close proximity as they entered the venue to find their seats using a ticket system Problem blamed for the debacle.
Several fans missed the opening minutes of the blockbuster clash that could have been Cameron Smith’s last NRL game in Brisbane.
“Suncorp Stadium sincerely apologizes to our customers for the failure of the stadium’s ticketing system due to a national outage that delayed entry into today’s NRL pre-finals,” said a statement released last night.
“The stadium made sure we were all there within 7-8 minutes of kick-off.”
“This situation has never occurred in 17 years of stadium operation. We are working with our ticket vendor to determine the source of the problem and take action to ensure this situation does not recur. ”
Several fans and media outlets used social media to record the scene inside and outside the stadium.
The images, released from outside the stadium, clearly showed little social distance between fans, and a large number of people were seen just outside the gates streaming through the hall at the same time to finally find their seats after the delay.
“It was an absolute nightmare last night at Suncorp Stadium” today Reporter Natarjsha Kramer said Saturday morning off the ground.
“Tens of thousands of fans were locked out because of a Ticketek bug that only scanned paper tickets.
“Kick-off was delayed to resolve the issue, but when the venue couldn’t they instead walked everyone through the gates without even checking tickets or bags.
“There many have chosen social media there, disgusted with the lack of social distancing and breaking the rules set by the Queensland government to ensure that capacity can be increased to 39,000 here last night.”
Ticketek released a statement late Friday evening in which it also apologized for the problem.
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