Ammar Al-Nuaimi: Announcing the best government agencies in electronic services at...

Ajman (WAM)

His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council, stressed the importance of measuring customer satisfaction, which is a real indicator for evaluating the performance of government agencies and their services. His Highness said that we constantly follow the performance and development of electronic government services and look forward to expanding their use. We direct all efforts and harnessing all possibilities to facilitate customers and simplify the procedures that can be implemented using electronic systems without the hassle of moving in order to save time, raise the efficiency of the service delivery process and improve its effectiveness to achieve high levels. to customer satisfaction.
This came while His Highness was briefed on the results of the study of customer satisfaction with e-government services for the year 2020, which was carried out by the Ajman Statistics and Competitiveness Center for 11 government and independent agencies and for more than 100 services.
His Highness listened to Dr. Saeed Saif Al Matroushi, Secretary-General of the Executive Council, and Dr. Hajar Al Hubaishi, Executive Director of the Ajman Statistics and Competitiveness Center, to an adequate explanation of the importance of this study, which the center designed and implemented to satisfy customers about the quality and integration of e-government services, emphasizing the importance of obtaining feedback in a proper manner. periodically, to provide a clear understanding of users’ needs, identify the challenges that limit the use of electronic services, and work to improve the performance of e-government services. His Highness Sheikh Ammar bin Humaid Al Nuaimi, after reviewing the characteristics, attitudes, visions and levels of customers’ satisfaction, directed the Ajman Statistics and Competitiveness Center to conduct the study for the year 2021 to determine the best entity in providing its services and honoring them so that this would be an incentive for them to improve and develop and follow up on monitoring opportunities for improvement through the annual measurement periodical.

The results of the study showed that customers’ satisfaction with the quality of e-government services reached 82.8% and that 87.15% of customers who participated in the study have confidence in the security of e-government systems, and 80.3% of customers want to use e-government services when they need services, and it also showed that 90.1% Of the customers, they advise others to do so, and 82.9% of the customers indicated that the quality of e-government services has improved. Since its establishment, Ajman Statistics and Competitiveness Center has been keen to employ all its capabilities and capabilities to build a comprehensive statistical system for the Emirate of Ajman by adopting and implementing its current and future strategic and operational plans, which aim to provide official statistics characterized by modernity, accuracy, quality, objectivity and reliability, as one of the most important pillars and requirements of the comprehensive sustainable planning and development process and the pillar. Al-Faqari to formulate policies based on facts that support decision-making that would contribute to achieving the directions of the state’s vision for the year 2021.

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