Today Bpost has come up with extra measures to get through the enormously busy period. On Friday it turned out that not all parcels could be delivered at home, but at the request of Minister of Public Enterprises Petra De Sutter, Bpost took new measures.
Although it seemed on Friday that Bpost could no longer deliver all parcels at home, the company will come up with new measures on Monday to get through the extremely busy period in a more customer-friendly way. They did this at the request of the Minister of Public Enterprises Petra De Sutter. “I am pleased that bpost has listened to the justified concerns and that at the same time the postmen, who move heaven and earth to process all the parcels, will also have extra colleagues,” said Minister De Sutter in a press release.
The parcels of which Bpost allows the recipients to pick them up themselves at collection points will be delivered at home after five working days.
‘These are exceptional times where parcel records are broken every day. But citizens can continue to count on the 30,000 enthusiastic bpost employees who ensure that all parcels are delivered for the parties. ‘ That says Jean-Paul Van Avermaet, CEO of Bpost.
Immediately after the measures that Bpost announced on Friday to combat the overload in parcel delivery, there was criticism from both retailers and customers. Minister De Sutter asked bpost to review the measures. ‘I would like to thank Bpost for being so flexible, responding to people’s concerns and quickly developing other solutions,’ says Minister De Sutter: ‘All customers and retailers – who count 100 percent on parcel delivery due to the corona measures – will receive now the certainty that all ordered parcels will be delivered at home. ‘
Bpost guarantees that almost all parcels will be delivered at home within 2 to 3 working days, counting from the day the parcels arrive at their home. For a very small minority, home delivery time can be up to 5 days, with the option of getting the parcel faster if the customer picks it up from a nearby collection point. ‘This is a firm commitment by bpost to provide high-quality and fast service to people in these special times when the volume of parcels has more than doubled because the stores are closed. Still, bpost does everything it can to help people and I appreciate that. ‘
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