The company stopped putting the plug adapter on all of its phones this month, after announcing the new iPhone 12, saying the decision was part of “its environmental goals”.
Consumers must purchase the item separately. In Brazil, a charger costs R $ 219 at the company’s official store.
Procon-SP asked Apple to clarify the reasons for its decision, what alternative the company will offer the consumer to charge the new device, what is the estimated time for charging and how will the guarantee for each item work.
On its website, the iPhone maker says consumers can use chargers they already own or purchase accessories separately.
However, most old accessories have a USB-A port, while all cell phones will come with a USB-C cable. Only the iPhone 11 Pro and 11 Pro Max were sold with a plug adapter with a USB-C port.
The agency asked the company to answer the questions in 72 hours, counting from Tuesday (27). However, the Procon-SP press office told the G1 that the company has requested an extension of the deadline, and that they must respond by November 9.
Apple said it would not comment on the case.
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