Meta (formerly Facebook) will finally make money by charging a fee for the conversations of WhatsApp Business users with a “conversation” accounting system in exchange for a flat fee that varies from country to country. In the following lines, we will explain to you the new accounting method, and we will show you the fees imposed in all Arab countries and the date of their implementation.WhatsApp Business Accounting Method
WhatsApp Business account holders are charged for the conversation. According to the new published policy, the conversation is a set of messages between the two parties, starting with the first message and continuing until 24 hours have passed from the time it was sent. Exchanging new messages 24 hours after the first message was sent means that you have started a new conversation. You will be charged for two conversations, not one.To simplify it is more like a public parking accounting system. If you spend 46 minutes, for example, you will pay for an hour waiting, if you spend an hour and 18 minutes, you will pay for two hours.
By the same token, if the conversation ends in less than 24 hours, you will pay for one conversation. If it lasts more than 24 hours you will pay for two conversations and so on.
The price of a conversation varies depending on who started the conversation. If the user starts his conversation the price of the conversation will be lower, if the owner of the WhatsApp Business account starts the conversation price will be more.
The phone number used is also a factor in the tariff. For example, if you are a hotel owner in Egypt and you are talking to an Egyptian citizen residing in the UAE who owns an Emirati line, but he is on vacation in Egypt and uses WhatsApp with the UAE number. In the event that you start the conversation, you will be charged the price of chatting for WhatsApp Business accounts in Egypt.If he starts the conversation, you will be charged for the price of a private conversation in the UAE.
Free chats
Fortunately, Facebook’s plan to make money from WhatsApp will not apply to everyone. Small business owners will not pay for the service as each account gets 1,000 free chats at the beginning of each month. These free chats can be started by regular users or WhatsApp Business account holders.
If you have a Facebook page, you know that you can add a button to direct the user to talk via WhatsApp directly. The same can be done when creating an ad on Facebook.
If the user presses the button in the advertisement and starts the conversation, the owner of the WhatsApp Business account will not pay for that conversation and it will be free because he has used the advertising service via Facebook. In the event that the exchange of messages continues for more than 24 hours, the owner of the WhatsApp Business account will have to pay the value of one conversation, which is the second conversation that started 24 hours after the first hour.
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