The Telecommunications Regulatory Authority in the country reported that it had received 27,497 complaints from subscribers regarding the services of the Emirates Telecommunications Company “Etisalat” and “Du” company, during the past 10 months, compared to 23,327 complaints during the same period last year, an increase of 17.9 %.
The authority stated, in a report issued yesterday, that it had received 15 thousand and 445 complaints regarding services provided by “Etisalat” during the first 10 months of this year, compared to 10 thousand and 537 complaints during the same period last year, while it received 12 thousand and 52 complaints of services. “Du” in exchange for 12,790 complaints from “Du” services during the same period last year, pointing out that the complaints relate to all services provided in the mobile, fixed and Internet sectors.
The report stated that 96.9% of complaints related to “Etisalat” services were closed, 1.7% of complaints were resolved within a period of more than five days, while 97.4% of complaints related to “Du” services were closed and 0.9% of complaints were resolved in more than From five days.
The report stated that the level of subscribers’ satisfaction with resolving complaints related to “Etisalat” services reached 68.8%, while the dissatisfaction rate reached 16.5%, and the neutrality rate was 14.7%. The rate of satisfaction with resolving complaints related to “Du” services reached 73.6%, while The dissatisfaction rate is 11.4%, and the neutrality rate is 15%.
• 97.4% of the complaints related to du services were closed.
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