These new changes in “WhatsApp Business” are set to add new features to small and medium-sized businesses, which use the platform to interact with their customers..
“WhatsApp” added 3 major new technologies, the first called “Facebook hosting service”, with which Facebook, the owner of WhatsApp, will collect fees from the companies..
As for the second method, it relies on giving companies the ability to communicate with customers via WhatsApp Business, offering them different payment options, and providing customer service faster and easier, and it is called “business sales”“.
As for the third method, I called it “shopping”, which relies on giving the “WhatsApp Business” user options to check the available products and make purchases directly from the chat.
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