Consumer advocacy group summons Nintendo for Joy-Con Drift ahead of Switch...

Consumer advocacy group summons Nintendo for Joy-Con Drift ahead of Switch...
Consumer advocacy group summons Nintendo for Joy-Con Drift ahead of Switch...
Photo: The Life of Nintendo

With the Nintendo Switch OLED model launching tomorrow, consumers will have the option to pay an additional $50 (with regional equivalents) for a system with marked improvements over other models — an improved, larger display, and a new kickstand. , Ethernet docking station updater, more internal memory, etc. The one thing that won’t be improved, based on the available evidence, is the Joy-Con controllers – as many can attest, this is a constant source of disappointment.

The Joy-Con “drift” issue and controller failure rate – where stick inputs precisely stop working – have been a burning topic since the Switch launched in 2017. This has led to some mass action and a bit of stress. On Nintendo, and in the summer of 2019 it appeared Repairs have been started for free, even outside warranty periods. This is not necessarily the case in all countries and territories, but it seems to be a relatively common policy for Nintendo to take Joy-Con issues for free.

However, this is not enough to satisfy all the advocacy groups, due to the persistent argument that Nintendo continues to sell a product with known and proven flaws. Euro consumers A group representing five national consumer organizations issued a press release challenging Nintendo with its continued sales of existing Joy-Cons.

Here are some excerpts from the press release:

The new version of Nintendo’s “Switch” console, the Switch OLED, scheduled for release on October 8, 2021, shows an unresolved technical issue with its consoles – an issue commonly referred to as a “Joy-Con Drift” – that is preventing players from playing correctly to play. Nintendo is well aware of this flaw. However, he still plans to roll out the new key with the old version. Euroconsumers order accounts from Nintendo.

… This flaw has already been brought up with Nintendo. First, in January 2020, Test Achats/Test Aankoop, the Belgian national organization for European consumers, sent a formal notification letter to Nintendo Europe GmbH inviting the company to repair all defective products free of charge and to communicate publicly about the error.

In January 2021, the BEUC, the European Coordinating Group of 46 independent consumer organizations, issued an external alert to CPC regarding a widespread violation of the European dimension of EU consumer law, linked to the early obsolescence of the Nintendo Switch.

In addition to this EU action, two class actions have been launched in the United States and a Canadian company has filed an application to initiate a class action.

However, Nintendo has not taken any action to fix the bug or alert consumers. It even releases a new OLED switch with the exact same design as the Joy-Con, with the same inevitable flaw. Meanwhile, Nintendo continues to emphasize the quality and versatility of the Joy-Con in its commercials.

This early obsolescence is not only unfair and bad for consumers, but also affects the environment, creating a pile of unnecessary and highly polluting e-waste.

European consumers announce that they have sent a letter to Nintendo that includes four requests: to adequately inform consumers of the violations and to clarify the expected life cycle on the packaging; Full respect for the legal guarantee of the product without burden of proof or cost to consumers; Provide clear contact details to Nintendo to resolve the Joy-Con issue; Bug fixes to ensure a “more permanent version of the consoles”. Euroconsumers is also specifying that it will participate in dialogue and testing with Nintendo.

Of course, there has been a lot of interest on the Joy-Con consoles which has led to many official complaints like this; Nintendo President Shuntaro Furukawa So I apologize to investors in the summer of 2020. Other than some speculation at different times, there is little evidence to suggest a noticeable improvement in Joy-Con design or reliability in recent times.

Nintendo’s approach to this matter has often been to say very little, and arguably all it will do is wait for legal decisions. And with the arrival of the OLED model, the Joy-Con drift takes advantage of renewed airtime.

Also of note is the appearance of Switch owners Many DIY Joy-Con fixes like this one, although this has its own challenges and risks.

Let us know what you think of the Euroconsumer comments, and indeed the ongoing Joy-Con “drift” issue.

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