Major PS5 issues reported by users – what to do

Already a user report a variety of disorders, some that could leave your console dead. Until Sony releases a new update, it’s best to play it safe for now and avoid the following.

Do not use USB or LAN during the initial setup

During the initial setup, your PS5 will ask if you want to connect your PS4 via USB or LAN in order to transfer data. This causes problems for users. Wait for an update from Sony before doing a transfer.

To be honest, we would suggest doing without data transmission altogether. While many users were able to go through the transfer process with no problems, there are enough complaints to warrant avoidance.

Do not pull the plug out of the socket during the transfer

If you think you need to transfer your PS4 data, be patient. Some users encounter an issue where the system appears to have frozen when in fact it is not. Do not pull the plug out of the socket as this could damage the system. Be patient and wait. If after a long time it looks like the PS5 is broken, give me a call PlayStation customer support.

Do not use an external hard drive

While Sony did touted Since external hard drives can be used to play PS4 games, it’s best to avoid this feature until Sony releases a new update. Users are reporting Problems transferring data from PS4 to PS5 using an external hard drive. Data can get corrupted anywhere during the transfer process. Wait for an update from Sony.

Do not use sleep mode

Users are reporting On the PS5 subreddit, using sleep mode while playing Spider-Man: Miles Morales leads to bricked consoles. The https://twitter.com/jeffgerstmann/status/1326383782254047232?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1326383782254047232%7Ctwgr%5E&ref_url=https%3A%2F%2Fwww.inverse.com%2Fgaming%2Fps5-storage-glitch-spider-man-remastered appeared for Jeff Gerstmann of Giant Bomb while playing Spider-Man Remastered. Avoid hibernation for now and turn off your console completely between game sessions.

Stick to Wi-Fi

While the PS5 community is still trying to pinpoint the culprit for some of these mistakes, it’s all about data transfer and networking. It’s hard to say if the use of the LAN port is definitely a culprit, but it could be related. For now, don’t use ethernet and stick to the PS5 lightning-fast Wi-Fi 6, a feature not found on the Xbox Series X.

Use the HDMI cable that came with your PS5

Not all HDMI cables will work with the PS5. In particular, you need an HDMI 2.1 cable, also known as an ultra-high speed HDMI cable. Using the wrong HDMI cable can result in a black screen or may not output 4K 60fps gameplay. Using the supplied HDMI cable guarantees no problems.

Update your controller

Some users report controller problems, the most notable being random shutdowns. If your PS5 recommends updating your controller, we recommend plugging it in.

Turn off TV features that automatically turn devices on and off

Users HotStonerChick explained her experience using this feature on her LG TV. It seemed to confuse the system and cause problems. This feature is known as HDMI CEC or Simplink. Go to your PS5 settings and turn off the HDMI connection.

To do this, choose Settings> System> HDMI> Enable HDMI device connection> Off.

As with any new console, there will inevitably be more problems starting PS5. We’ll update this story in case other major issues arise.