Facebook quickly repairs locked Quest 2 accounts and broken Elite Straps

While the Oculus Quest 2 launch seems to be going incredibly well for both developers and Facebook, it didn’t have some typical product launch issues. Some users were banned from the start for violating Facebook’s community standards. Many of these bans appear to have been falsely imposed as Facebook tries to suppress fake accounts that are responsible for fake news and other social media issues.

Users on Reddit and other forums reported a quick turnaround from Oculus Support, advising that they could regain access to their accounts within an hour or two of submitting their support ticket.

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Similarly, users who posted about defective Elite straps seem to get messages from Oculus Support offering replacements. Such proactive support is very nice to see, especially when users are unsure whether they have received a defective or otherwise problematic product. The broken belt problem in particular was so widespread that Reddit created a flair label for posts complaining about the problem.

There’s nothing more frustrating than losing access to your entire game library or taking a brand new break from buying within hours or days of first using it. For the most part, the launch of Oculus Quest 2 appears to have been a positive move for much of the industry and offers the opportunity for tremendous growth in the VR industry by offering a high quality experience at a low price.

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