The computer failure at the STM still not restored

Decommissioned by ransomware since October 19, the computer systems of the Société de transport de Montréal (STM) are not ready to be restored, according to a statement released on Saturday.

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Ensuring that “the teams continue to work hard to restore the situation as soon as possible”, the STM stressed that “the steps to restore the computer systems are progressing”.

“We have established the prioritization sequence for the restoration of the systems, starting with those that have an impact on the delivery of the service, in particular Paratransit,” it was announced.

However, the telephone reservation service will be operational again from Sunday, but only partially.

“As the situation remains evolving, it is difficult for our teams to accurately estimate the number of days needed for the situation to completely resolve. The systems will be reassembled gradually, ”explained the STM.

The bus and metro networks were not affected by the computer failure.

Paratransit will continue to provide service, for all reasons, to customers who made their travel reservations before October 18, at 9:15 p.m.


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