Lastminute.com did not reimburse us for a canceled Covid flight |...


We are among the many people who are still struggling to get a refund for Covid-canceled flights booked through Lastminute.com. Our son’s flight from America in May was canceled by Austrian Airlines in April and after so many emails we received a response from Lastminute.com in June offering a refund of £ 517.

No payment has been received. In November, an email told us we needed to provide bank details. Then, without an explanation, he reduced the amount to £ 173 and said we had to agree within three months.

We sent many emails. There is no working telephone line. The airline has told us twice that it has refunded Lastminute.com, but cannot give the amount, and says we need to contact the agent.

SL, Lewes

It won’t be a great solace to know that you are not alone – Lastminute.com has been one of our most criticized travel companies in recent months. In December, the Competition and Markets Authority forced it to start reimbursing passengers following an investigation.

After a lot of pressure from me, Lastminute.com, based in Switzerland, finally agreed to call you. You accepted the £ 173 to end the case. It looks like the company responded to your emails, albeit from a different address, and they ended up in your spam folder.

When things finally get back to normal you may want to stick with UK based travel agencies or better yet book flights directly with airlines We welcome letters but cannot respond individually . Write to us at [email protected] Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions

We accept letters but cannot respond individually. Write to us at [email protected] Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions

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