Dubai Economy: 16% increase in commercial complaints during the third quarter

: “The Gulf”

The commercial control and consumer protection sector in the Dubai economy received 171 commercial complaints during the third quarter of 2020, an increase of 16% compared to the third quarter of 2019. On the other hand, the sector received 169 business inquiries, thus bringing the total commercial transactions dealt with during The mentioned period is 340 transactions.
The Commercial Control and Consumer Protection Sector has received all commercial complaints and business inquiries through smart channels. The consumerrights.ae website received 86% of all incoming commercial complaints, while the Dubai consumer app received 14% of complaints, in addition to 100% of business inquiries.
With regard to the distribution of commercial complaints by business sectors, the services sector acquired the lion’s share at a rate of 54% of the total, followed by the decoration and construction sector with 14%, the building materials sector 12%, and 5% each of equipment and accessories rental and shipping, and then 3% for the Electronics, 1% each for the auto and furniture sector. On the other hand, the most prominent types of commercial complaints were related to non-compliance with the terms of the agreement and contract, which accounted for 72% of the total, followed by complaints of commercial fraud 15%, failure to adhere to after-sales service 5%, non-compliance with specifications and standards 2%, and non-compliance with commercial activity 2% The shop’s policy does not comply with the law by 2%, and complaints of imposing additional fees on a service or product of 1%, equal to complaints of non-compliance with the terms of the warranty.
Mohammed Ali Rashid Lootah, Executive Director of the Commercial Control and Consumer Protection Sector at the Dubai Economy, said: With regard to the remarkable increase in the number of commercial complaints during the third quarter of this year, this is due to the reopening of markets and the practice of commercial activities in various sectors, in the wake of the outbreak of the ‘Covid’ pandemic -19 »And the implications that accompanied it. In our turn, we will constantly strive to resolve any commercial complaints in a friendly manner, in addition to following a fair and transparent system to protect the rights of various parties, and we call on all business owners in the emirate to adhere to the application of best practices and sound standards that will enhance the work environment in Dubai.

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